Enterprise Software and Solutions: Customer Service
To automate and improve the customer service provided by SME's.
NumberAI is a business messaging platform that enables SMEs to engage in two-way conversations with customers across different messaging services including SMS, Facebook and WhatsApp. The technology turns landlines into messagable numbers and provides small businesses with the tools and functionality to deal with an array of consumer needs, before they move to competitors. Numa, the AI platform, learns from interactions and can automate an increasing portion of customer service, including responses to FAQs, ordering, appointments, and reputation management. The company is strategically leveraging telecoms as a growth channel to access SMEs at scale.
Tasso was raised in Montreal by his Greek immigrant parents. He studied business at McGill University, began his career as the top associate in his class at Bain, received his MBA from HBS, and worked as VP of Claridge Investments (Bronfman Family Office). Subsequently, he founded a location-based mobile security company called Location Labs, built the organization to 200+ people, and sold it for $220M to the online security firm AVG. The company was profitable for seven consecutive years and was an INC 500 company. He was also an Ernst & Young Entrepreneur of the Year Finalist Award winner. Contemplating his next career move, he recruited his top team members from Location Labs to brainstorm about the top lessons learned from the business. NumberAI was born from the realization that the team’s knowledge of and relationship with large telecoms was an enormous opportunity to build something great.