From Garage to Global 

Dimitris Vassos is the Founder and Chief Architect of Omilia, a provider in Natural Language Understanding (NLU) technology. NLU is a branch of artificial intelligence that focuses on helping computers understand and interpret human language in a more meaningful and useful way. With over 18 years of expertise in customer care self-service solutions, Dimitris’s journey began at IBM UK in 1997, where he helped develop voice products for over 70 countries. He also worked as the CTO, Sinor Systems Engineer, and Business Development Manager at VoiceRite

After returning to Athens in 2002, Dimitris founded Omilia from his garage, determined to revolutionize traditional Interactive Voice Response (IVR) systems into customer-centric experiences. His academic background, which includes a B.Eng. in Information Systems Engineering and an M.Sc. in Digital Communications & Signal Processing from Imperial College London, provided him with the technical foundation to bring his vision to life. Today, Omilia, a Scale Up 4 Cohort member, has deployed more than 27 NLU self-service solutions across diverse sectors such as telecommunications, banking, and utilities.